Returns Policy

We want you to be completely satisfied with your Starling Cycles Merchandise. Please read the product descriptions and check the sizing charts carefully, so that we can make sure you receive the right product for you. However, we understand that buying mail-order has some uncertainty involved. Therefore, if you find that you are not completely satisfied with your purchase, please return it within 14 days of taking delivery of your purchase, where you will receive a full refund of the original purchase price of the returned items, minus shipping charges.

• Please contact us first at [email protected] where we will issue a returns form
• Goods must be returned within 14 days of receiving them
• Goods must be supplied with original packaging
• Goods must not show signs of fitting or use
• Unfortunately, we cannot be responsible for damage or loss in the return post

Faulty goods and out of stock items

If we have made a mistake in processing your order or if, on the rare occasion, the goods are faulty then we will cover all the shipping costs of returning the item and refund you the postage incurred.

• Please contact us first at [email protected] where we will issue a returns form
• We will offer to replace faulty goods with the same item, offer an alternative of the same value or a refund
• If an item is out of stock, we will offer an alternative of the same value or a refund